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Frequently Asked Questions

Do you bill directly to my insurance provider?

Yes, depending on which provider you are with. Please review the list below to see which providers we bill to:

  • BPA – Benefit Plan Administrators
  • Canada Life
  • Canadian Construction Workers Union (C.C.W.U.)
  • Chambers of Commerce Group Insurance Plan
  • Cowan
  • D.A. Townley
  • Desjardins Insurance
  • Equitable Life
  • First Canadian
  • GroupHEALTH
  • GroupSource
  • Industrial Alliance
  • Johnson Inc.
  • Johnston Group
  • Manion
  • Manulife Financial
  • Maximum Benefit
  • People Corporation
  • RWAM Insurance Administrators
  • Blue cross
  • Sun life financial


Please note, we do not direct bill to ICBC or MSP. In some cases your provider does not pay the clinic directly, you will be asked kindly to pay in full. You will then be provided with a receipt with all the necessary information, and then you can expect a reimbursement directly from your insurance provider.

How much coverage do I have?

Unfortunately, we are not able to check how much coverage you have, as insurance providers only release this information to the plan holder.

Do I need a doctor’s referral to see an RMT?

You do not need a doctor’s referral to book an appointment. However, some insurance companies require a doctor’s referral to reimburse you. Please check with your insurance company before making an appointment.

What if I need to cancel or reschedule my appointment?

If you need to cancel or reschedule your session, we require 24 hours advance notice. Those who have a late cancellation or no show within the 24-hour period will be charged the full amount for their session.

What is the payment process for treatments?

Upon your initial visit, you’ll need to supply a credit card to be added to your records, irrespective of whether your insurance provider covers the entire cost of treatment. After the first time, this credit card will be used for all future expenses, including any remaining balances after submitting valid claims.